Aug 07 2008
BlackBerry Frequently Asked Questions
Q: What is the BlackBerry business
BlackBerry users in the business refer to the e-mail messages on the server, through the end-to-end encryption, real-time initiative
Push given to the business of mobile terminals. Users can use mobile terminals back, forward, the new e-mail. At the same time use
Terminals, users can access enterprise data, all data in the course of transmission is encrypted to ensure data security.
Q: BlackBerry support what type of phone »
BlackBerry to support proprietary phones, China Mobile finished the phone support for the BlackBerry7290, BlackBerry8700; BlackBerry third-party support for the current Sony Ericsson mobile phone M608C; rich China Mobile will continue to support the BlackBerry business phone types.
Q: Blackberry business in China can be used? »
BlackBerry business belongs to China Mobile Communication Co., Ltd. deployment of the unified planning, are in mainland China can use. Taiwanese businesses can open BlackBerry to your group account manager or call the hotline
400-811-1086
Q: My BlackBerry operations have been launched »
Home phone-in, find the "Options", inside the "host routing table," select "Register now", if there are messages sent to mail, has launched on behalf of the BlackBerry business.
The information received
Q: users can not use roaming to Japan and South Korea »
Japan and South Korea for 3 G networks, and other national networks of different formats, so robots to these two countries can not be used, only a BlackBerry8707 support of the mobile terminal 3 G network.
Q: BlackBerry e-mail on a restricted number and size of this »
In addition to the number and size of messages by phone own capacity constraints, without other restrictions.
Q: the use of BlackBerry handsets need to apply for a new e-mail address? »
Do not need a new e-mail address, phone messages and the existing company or individual e-mail address completely the same.
Q: BlackBerry e-mail attachments in support of what types of documents »
BlackBerry to support common Office documents and picture format, the annex to the specific type. Zip,. Htm,. Html,. Doc,. Dot,. Ppt,. Pdf,. Wpd,. Txt, and. Xls files; and Image file. Bmp,. Gif,. Jpg,. Png,. Tif (including multi-page. Tif). Our day-to-day in the mail often use the annex to basically support the format.
Q: The mail server of the company for its own development, you can use BlackBerry »
BES business can not. BlackBerry to support the company’s mail servers are three kinds: Lotus Domino, Microsoft
Exchange, Novell GroupWise.
Q: BlackBerry business is characterized by what »
1) real-time take the initiative to push a new message to the BlackBerry terminal;
2) terminal can be sent to receive a variety of accessories, at the same time provide a wide range of the annex read function;
3) high security, end-to-end encryption method used, not dependent on the channel encrypted, such as VPN, SSL, etc.;
4) support for wireless corporate data applications so that customers can easily access their internal data;
5) support personal information management synchronization, and the address, calendar, tasks, notes the wireless synchronization.
Q: mail servers in foreign countries can use BlackBerry? »
可以. Mail server does not affect the location of the BlackBerry business use.
Tariff issues
– BlackBerry business is the number of fee »
– BlackBerry the flow, I opened the package is enough »
– What is the BlackBerry APN?
Q: BlackBerry business is the number of fee »
Customer-oriented groups in the different user groups developed two packages.
Package 1: functional, cost 398 yuan per month per user presented GPRS traffic 50 M, part of the communications beyond the rates for 0.01 yuan / KB.
Package 2: The function on charges 598 yuan per month per user presented GPRS traffic 400 M (with 2 M international GPRS roaming), the excess part of the communications rates in accordance with China Mobile announced the implementation of the GPRS roaming standards.
2 M to receive international GPRS roaming countries and regions have 37: USA and Canada United Kingdom Ireland France, Finland and Netherlands Austria, Belgium and Iceland Puerto Rico, Poland, Germany and Dominica Russia, Ukraine and Portugal Spain Switzerland, Lithuania and Slovenia Luxembourg, Greece and Malta Norway, Sweden and Taiwan Hong Kong and Macao Sri Lanka, Malaysia, Singapore, Indonesia and Australia the Philippines, South Africa Chile .
BlackBerry business settings for access points for the APN BlackBerry.net, BlackBerry communications are in the business for APN BlackBerry.net under the GPRS traffic communications.
CMWAP, CMNET and BlackBerry.net three access points:
They are using the mobile Internet APN: CMNET be entirely through the Internet access, through the CMWAP only have access to WAP sites, BlackBerry.net only through the use of BlackBerry business.
Q: BlackBerry the flow, I opened the package is enough »
Traffic on the BlackBerry, BlackBerry only send a message of the text and annexes to the user’s list of clients, while compression text and annexes, the user can according to their needs download the attachment.
Q: What is the BlackBerry APN?
APN is the full name of Access Point Network, the network access points, mobile phones made by APN Internet e-mail, BlackBerry dedicated APN for BlackBerry.net. The access point will automatically open the user add and separate statistics communications traffic.
Open business
– Group of channels through which users consulting »
– How to handle the new BlackBerry users, cancelled »
– BlackBerry users opened the needs of business users how much time is »
– BlackBerry business to the agreement signed »
Q: What are the channels through user groups consulting »
Customers and groups of individual users by the Group Account Manager, BlackBerry unified national customer service telephone (400-811-1086), the Taiwanese group’s hotline and 10,086, the Office business, such as multi-channel business advice and access to relevant business information.
Q: How to handle the new BlackBerry users, cancelled
Add, Cancel, mobile customers by the manager in the billing platform completed. If you need to change the business please contact your client manager.
Q: BlackBerry users opened the needs of business users how much time is »
Advisory local big client manager.
Q: BlackBerry business to the agreement signed »
Mobile client manager and business customers signing of the agreement, the agreement’s signing period for at least a year. Customers would have to establish contacts, as a business for (add, cancel) the designated person interface.
The safe use of
– My BlackBerry operations have been launched »
– Users can not use roaming to Japan and South Korea »
– Through the BlackBerry, can change my e-mail password? »
– Send and receive mail through the BlackBerry greatly delay it »
– BlackBerry the flow, I opened the package is enough »
– BlackBerry how to proceed forward attachments »
– BlackBerry e-mail on a restricted number and size of this »
– After the opening of business, can receive the message before »
– Through the operation of BlackBerry phone, e-mail can achieve what function »
– BlackBerry e-mail attachments in support of what types of documents »
– Why do some foreign buying in the BB can not use mobile phones in China »
– BlackBerry users can set the signature »
– Can mobile terminal set up password-protected »
– After the end user how to replace the use of BlackBerry business »
– The use of BlackBerry terminals need to apply for the new e-mail address? »
– After missing mobile phone users can ensure that mail security »
Q: My BlackBerry operations have been launched »
Home phone-in, find the "Options", inside the "host routing table," select "Register now", if there are messages sent to mail, has launched on behalf of the BlackBerry business.
The information received
message
Q: users can not use roaming to Japan and South Korea »
Japan and South Korea for 3 G networks, and other national networks of different formats, so robots to these two countries can not be used, only a BlackBerry8707 support of the mobile terminal 3 G network.
Q: through the BlackBerry, can change my e-mail password? »
Can not.
Q: send and receive messages through the BlackBerry greatly delay it »
BlackBerry never realized, always online, as long as the messages arrive enterprise mail server, enterprise gateway agent immediately push e-mail to the phone.
Q: BlackBerry the flow, I opened the package is enough »
Traffic on the BlackBerry, BlackBerry only send a message of the text and annexes to the user’s list of clients, while compression text and annexes, the user can according to their needs download the attachment.
Q: BlackBerry how to proceed forward attachments »
Do not have to be downloaded to the phone in the realization of forward-mail attachments, can be directly transmitted server-side annex.
Q: BlackBerry e-mail on a restricted number and size of this »
In addition to the number and size of messages by phone own capacity constraints, without other restrictions.
Q: After the opening of business, can receive the message before »
On the server to receive state of unread mail. (Default within seven days or 200, enterprise administrators can set your own).
Q: Through the operation of BlackBerry phone, e-mail can achieve what function »
Support new, reply, forward messages; support to the annex and forward attachments.
Q: BlackBerry e-mail attachments in support of what types of documents »
BlackBerry to support common Office documents and picture format, the annex to the specific type. Zip,. Htm,. Html,. Doc,. Dot,. Ppt,. Pdf,. Wpd,. Txt, and. Xls files; and Image file. Bmp,. Gif,. Jpg,. Png,. Tif (including multi-page. Tif). Our day-to-day in the mail often use the annex to basically support the format.
Q: Why do some foreign buying in the BB can not use mobile phones in China »
You need to check the phone for foreign carriers bundled phone (for service delivery or for the purchase of mobile phones), if you can not use Chinese mobile services. You can China Mobile SIM into the phone speaking about the possibility of identify.
Q: BlackBerry users can set the signature »
Users can terminal or desktop management software in their own settings.
Q: Can mobile terminal set up password-protected »
BlackBerry end-users can set up password-protected to prevent leakage.
Q: After the end user how to replace the use of BlackBerry business »
Enterprise managers need only re-activated terminal, there are two kinds of activation: wired and wireless.
Q: the use of BlackBerry terminals need to apply for the new e-mail address? »
Do not need a new email address, the mail terminal and the existing company or individual e-mail address completely the same.
Q: After the loss of mobile phone users can ensure that mail security »
Can. BlackBerry to support business enterprise IT management functions. After the loss of mobile phone users, IT managers enterprise customers can select or remove the phone-mail data including the removal of the entire mobile data applications.
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